Refund & Cancellation Policy

At Protege Cookware, customer satisfaction is our priority. Please review our refund and cancellation policy below.

1. Order Cancellations

  • Orders can be cancelled within 12 hours of placing them by contacting us at protegecookware@gmail.com or calling +91-99985 99368.

  • Once the order is shipped, it cannot be cancelled.

2. Returns and Refunds

  • We offer returns only for damaged or defective products.

  • To initiate a return, email us within 48 hours of delivery with photos of the damage at protegecookware@gmail.com.

  • Once approved, we will arrange a reverse pickup.

  • Refunds will be processed to your original payment method within 7-10 business days after inspection.

3. Non-Returnable Items

  • Products used, damaged by customer, or without original packaging are not eligible for return.

  • Customized or clearance items are non-returnable.

4. Exchange Policy

  • We offer exchanges for defective or incorrect products only.

  • For exchange requests, contact us within 48 hours of delivery.

5. Contact Us

If you have questions about your order or a refund, please contact:
📧 protegecookware@gmail.com
📞 +91-99985 99368